Thank you for choosing Beyond Beauty Boutique. My name is Victoria and I welcome new and existing regular clients for the home based Bournville village Trust Birmingham nail & beauty art I am fully registered level 3 qualified and insured.
I'm afraid no children are permitted during any appointments unless on the mother and daughter package.
My address will be supplied in your confirmation email.
Cancellations require 48 hours notice and all no shows and cancellations after this time will NOT receive a booking fee transfer. I will transfer your booking fee to another appointment under the same client name if 48 hours or more given. Any cancelled appointment with less than 48 hours notice requires full payment for the booked treatment, failure to do so will result in any further appointments being cancelled with total loss of booking deposits you agree to this by using the booking page and confirming your booking.
No refunds are given on any monies paid but you may transfer your appointment upto x 2 in any 12 months.
Late arrivals and cancellations
If you are more than 15 minutes late your appointment is cancelled automatically and full payment is due. If you wish to rebook the following 2 appointments must be paid for in full no later than 48 hours prior to the scedulled appointment. An invoice can be requested upto 48 hours prior this will be active for 12 hours then cancelled if not paid. You will be notified of any cancellation in advance by email and text confirmation. This is in place to protect my business and allow others to book.
Clients are asked to refrain from using mobile phones during treatments and no video recording of any kind are permitted. Photographs may be used once tagged.
Clients are reminded that you only have access to salon area and there are no toilets or eating facilities provided.
In the event of relocation or temporary arrangements you will be advised personally and anywhere within a reasonable 10 mile radius of location maybe required.
Look out for monthly offers available to all.
Late arrivals may be refused as appointments are booked back to back between clients all booking fees will be lost.
15 minutes late will result in appointment being cancelled no refund of booking fees & full treatment cost is due to reinstate your account.
All booking fees and monies paid are strictly non transferable between clients, if a cancellation is made 48 hours or more prior to appointment I will honour the funds being transferred to another appointment time and date with in 1 calendar month and on one time basis only. If you are a no show and non cancellation the full funds will be due for the missed appointment non cancellation as per our policy as we will not have been able to fill the appointment with out notice.
Special offers please note only one offer can be used on any one treatment so if you have selected a package you can not apply a further discount as the overall package is already discounted.
Parking is available FREE on the road side area please do not block any drive as you will be asked to move prior to your appointment.
Few things to know
💎 I use GENUINE SWAROVSKI CRYSTALS 💎 & pricosa.
A £ 10.00 NON REFUNDABLE BOOKING FEE is required to book your slot this is non refundable at any time or circumstance. The full cost of your treatment will be debited by the website automatically if you fail to cancel/reschedule your appointment with in the time scale, your booking is confirmation to agreement to all terms & conditions.
All booking fees are to be made through Paypal or Stripe.
Outstanding balance can then be paid at your appointment...
via PAYPAL,CARD, BANK TRANSFER OR CASH
Once NON REFUNDABLE BOOKING FEE is paid it is NOT refundable at any point under any circumstances nor any full payments however if more than 48 hours notice give you may transfer to another date.
Cancellations & No shows
If a cancellation is made with less than 48 hours notice the full treatment cost is required in full for the missed appointment, if the appointment is more than 48 hours ahead please log into your account and you may reschedule your appointment to a future available date at no cost to you. All paid monies are non transferable and non refundable.
Repeat no shows or repeat cancellations with future bookings of any kind will be cancelled until the outstanding balance is paid and no refunds are given the monies will be deducted from the owed balance for the no show or late cancellation
Rebooking will only be allowed once the balance is settled and the following 3 appointments must be paid in full before the deposit only can be used again this is to avoid loss of earns and treatment balances building up again.
I reserve the right to refuse any future bookings with any owed balances or discrepancies.
In the case of non attendance please contact me at your earliest convenience, if a medical emergency has arisen please drop me a message proof maybe required.
PAYMENTS
All payments are due at the venue before leaving, please refrain from asking for credit or paying when you get home as we do not have the facility to do so, payment can be made with the following
Paypal
Bank Transfer
Card Machine supporting all credit & Debit cards including American express
QR code at venue
Cash in GBP only
Voucher
HOW DO I BOOK AN APPOINTMENT?
- Please select which treatment you wish to have.
- Select anything else you require such as glitter or chromes
- Choose date & time.
- Fill in Consultation Form.
- Pay your non-refundable booking fee.
- You've booked, see you soon! - you will receive and email check this is correct.
Please remember I am not obliged to perform a treatment that has not been booked in encase I run over with my next client so please ensure you've booked what you need.
Once booked you will receive a confirmation email.
Please do not ignore it and make sure you read ALL of it - it includes address, address details etc.
A reminder will be sent via email and text message 24hrs prior to appointment.
Please see email for salon address and all other relevant information.
ARRIVING LATE you may have to have your service cut down to avoid any delays to the next client booked in however if arriving 15 or more minutes late will cancel your appointment and no refunds or transfers are due.
TERMS & CONDITIONS
- 15 minute grace period for late arrivals. After the 15 minutes your appointment will be cancelled and booking fee lost - it cannot be rescheduled to another appointment.
- No extra people to be bought with you to your appointment unless also having a service.
- No Eating / Food during your service.
- No Smoking/Vaping on or outside my premises.
- I have a no children policy.
- No under 16's for ANY treatment - unless PROM (proof will be required)
- Please limit phone usage during your service.
- Please ensure your nails are clean and under them are free from food and dirt.
- Anything NOT booked will not be carried out e.g freehand nail art.
- Should you need to cancel after 24 hours prior to appointment your booking fee will not be able to be moved to another appointment. You are able to reschedule your appointment 24 hours prior via the booking page. I DO NOT under any circumstances refund any money.
- If you glue your nails down i will NOT be able to infill / repair them.
- Repairs are charged after 48hr period, if anything will go wrong with your nails through no fault of your own it will happen within the 48hrs. Anything under the 48hr period I will repair for free.
- Please ensure nails are not bitten down to the point of being sore / bleeding. They will then be classed as an "open wound" which I will not be able to carry out your service. Please check with me by sending me a picture via Facebook, Instagram or WhatsApp before you book the appointment.
By booking an appointment and paying your booking fee you are agreeing to all above. Please be reminded that no paid money or monies are refundable under any circumstances. If for any reason I have to cancel your appointment I will contact you on the number provided on your client card and booking so please ensure these are up to date in your log in booking profile.
I look forward to meeting you or seeing you again.